![]() ![]() It’s hard to replace an outstanding leader like Bob Iger with anyone, but profit-minded leadership is always short-sighted – a sure downfall for a company that relies on visionaries. Hopefully Disney leadership will realize they may be able to turn a short term profit but the long term reputation and thus the long term prospect for future profits is being eroded away. Many perks which were once included in a Disney vacation package are slowly disappearing – like the Magical Express and FastPass just to name two. But Chapek is chipping away at that experience by nickel and diming guests. When guests are happy, they will WANT to come back and they will invite family and friends. They are able to be successful despite the economy because they offer an experience that is worth the extra cost. On this date, the free Disney-run shuttle will not be offered any longer to Guests of Disney Resort hotels: Disney’s. They have gone the extra mile to produce “the Disney experience.” When I took a class at the Disney Institute, they were quick to point out that what gives Disney the competitive edge is their focus on guest happiness. Disney’s Magical Express will end operations on January 1, 2022. One of the reasons Disney is so beloved is they seem to genuinely care about their guests. But no one is fooled by these quick ways to turn a buck.Ĭhapek presenting to the crowds at D23 before ascending to the position of CEO Since Bob Iger stepped down as CEO, Chapek and/or his team have continued to introduce these “cost cutting” measures to maximize profits at the cost of their guests. But the reasoning behind Disney’s decision to cut ties with Mears is unclear beyond the obvious – maximizing profits for the company. There are other options also (as there always has been) including taxis, Uber and Lyft (as unreliable as those can be at times), and of course limo service. Mears doesn’t post on their website approximate travel times for each service, but contacting a representative from the company says a Standard trip makes 3 stops vs. But since it’s a per person cost, a couple on their honeymoon could go for only $64 combined (vs. Standard service for a family of four (2 adults, 2 children) would cost substantially less at $118 round trip but takes longer and makes more stops. Express is the option most closely resembling the former service and costs a whopping $250 for four OR LESS people with a $55 charge for each additional passenger. They offer two options, Standard and Express. Mears, the company which operated the former Disney Magical Express on behalf of Disney, still runs a shuttle service to the resorts. At one time so popular you could even buy souvenirs of the Magical Express ![]() But how much and how long were questions still to be answered. Obviously, it would no longer be included as part of your vacation package. ![]() Although they did not say it, another difference was the cost. Who operates it may have changed but the convenience would stay the same. Disneys Magical Express completely eliminates any worry or stress about getting to your Disney Resort hotel. When they first announced the change, cast members we asked made it seem like it would be just as easy as it has always been. On my last ride on the Magical Express 9/2021 ![]()
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